Support ticket classifier
Routes tickets by category and urgency automatically, removing manual triage from the support team.
- Python
- scikit-learn
- FastAPI
Hi, I'm
Assessment of AI opportunities, LLM integration into products and process automation with n8n and RPA.
5+
years of experience
3
companies

Experience at: CODATA · ENACOM · FAPESQ
Assessment of AI opportunities in existing processes · LLM integration into products and workflows
Process automation with n8n · WhatsApp and Telegram chatbots

I came into software engineering through quality and automation, which gave me a complete reading of how a system is built, where it breaks and what it takes to keep it running in production.
Today I build web applications, integrate AI solutions and automate processes. These are three layers of the same work: building the system, embedding intelligence in it and automating the operation around it.
My background is in Computational Mathematics, with a degree in Data Science and a master’s in Information Technology researching AI applied to Software Engineering.
Routes tickets by category and urgency automatically, removing manual triage from the support team.
Answers questions about internal policies citing the source, reducing dependency on specialists.
Understanding the actual process before proposing a solution, including what exists and what cannot break.
Defining boundaries, contracts between components and the data model before the first line of code.
Incremental implementation, with verifiable deliveries instead of a single milestone at the end.
Automated suites wired into the pipeline, static analysis and gates that keep regressions out of production.
Automated releases, tracking behaviour in production and continuous adjustment.
Research
Sep/2025 – present
Educational initiative for training and qualification in generative Artificial Intelligence tools, aimed at promoting positive social impact. Research funded by the state government.
Official source ↗Education
Feb/2025 – present
Systems Management and Development track. Research on AI applied to Software Engineering: machine learning in testing, quality and automation. Study of LLMs.
Feb/2021 – Dec/2022
Supervised and unsupervised ML: classification, regression, decision trees, neural networks. Model evaluation with scikit-learn. MLOps. Big data with PySpark, PostgreSQL and MongoDB.
Jul/2016 – Dec/2021
Mathematical foundation of the models: computational linear algebra, numerical calculus, optimization, numerical analysis and mathematical modeling. Teaching assistant for Calculus II and Discrete Mathematics.
Researcher — IT Analyst | Keep Chat Project
Sep/2025 – present
IT Analyst — Development and Quality
Nov/2024 – present
Software Quality Analyst V — Technical Lead
Feb/2023 – Oct/2024
Software Quality Analyst III
Oct/2022 – Feb/2023
Software Quality Analyst I / Internship
Jul/2021 – Oct/2022
Mobile Developer
Apr/2019 – Jan/2020
Available for consulting, projects and technical conversations.